In deze rol komt zowel een ervaren administratief medewerker, als ook een analytisch wonder met kennis van IT of logistiek, tot zijn of haar recht. In deze klantenservice functie richt je je op de ondersteuning van DHL Service Points. Ook zullen projecten en het maken van rapportages onderdeel van je werkdag zijn.
Liebherr-IT Services GmbH sucht in eine/n IT Business Consultant Customer Service (m/f/d) (ID-Nummer: 13634268)
YOUR PLUS WITH US: An open-minded, friendly team with an open door policy Work with a global leader in premium software for the glass, window, and door industries Modern tech setup, your own laptop, and flexible hybrid work options Competitive compensation and a comprehensive benefits package Subsidized lunch and free beverages Attractive childcare allowance to support your family Private accident insurance and free English and German language courses Employee discounts and exclusive partner perks Fitness & health app with bonus rewards Foosball table (table soccer) for quick breaks and laughs Regular team events and get-togethers YOUR TASKS: You support our national and international customers, ensuring their requests related to our ERP software are handled efficiently and smoothly – from order entry to production and dispatch control By taking full ownership of incoming service requests, you analyze and prioritize them and ensure issues are resolved quickly and effectively via phone, email, or our ticketing system You manage and maintain the team’s ticket queue, including assignment, follow-up and quality assurance With precise documentation of processes and solutions you help to improve our service constantly You turn customer feedback into product innovations by collaborating closely with Product Development, Sales, and Project Planning Beyond daily support, you contribute to implementation projects and lead smaller customer initiatives, such as quality reviews and project walkthroughs YOUR PROFILE: With a degree in business or production management, business informatics, computer science, or a related technical field, you bring a strong academic foundation Your hands-on experience in support for software solutions - whether at a junior or advanced level - enables you to guide customer requests smoothly from issues to solutions You have a solid understanding of technical processes within production environments You are familiar with databases, SQL and report designers Fluency in Polish and English and your collaborative mindset make it easy for you to work effectively across international teams Even under pressure, you stay focused, solution-oriented and keep the customer’s perspective in mind We look forward to your application!
YOUR PLUS WITH US: An open-minded, friendly team with an open door policy Work with a global leader in premium software for the glass, window, and door industries Modern tech setup, your own laptop, and flexible hybrid work options Competitive compensation and a comprehensive benefits package Subsidized lunch and free beverages Attractive childcare allowance to support your family Private accident insurance and free English and German language courses Employee discounts and exclusive partner perks Fitness & health app with bonus rewards Foosball table (table soccer) for quick breaks and laughs Regular team events and get-togethers YOUR TASKS: You support our national and international customers, ensuring their requests related to our ERP software are handled efficiently and smoothly – from order entry to production and dispatch control By taking full ownership of incoming service requests, you analyze and prioritize them and ensure issues are resolved quickly and effectively via phone, email, or our ticketing system You manage and maintain the team’s ticket queue, including assignment, follow-up and quality assurance With precise documentation of processes and solutions you help to improve our service constantly You turn customer feedback into product innovations by collaborating closely with Product Development, Sales, and Project Planning Beyond daily support, you contribute to implementation projects and lead smaller customer initiatives, such as quality reviews and project walkthroughs YOUR PROFILE: With a degree in business or production management, business informatics, computer science, or a related technical field, you bring a strong academic foundation Your hands-on experience in support for software solutions - whether at a junior or advanced level - enables you to guide customer requests smoothly from issues to solutions You have a solid understanding of technical processes within production environments You are familiar with databases, SQL and report designers Fluency in Polish and English and your collaborative mindset make it easy for you to work effectively across international teams Even under pressure, you stay focused, solution-oriented and keep the customer’s perspective in mind We look forward to your application!
SUMMARY Begin your career with DHL IT Services! We are seeking for experienced Developer/Consultant to join our team. As a software engineering professional, you will get involved in developing, designing, integration and implementing solutions which include analyzing the functional and technical requirement to ensure it meet our customer needs.
Der Bereich IT ist unsere Kernkompetenz, auf deren Grundlage sich Hays entwickelt hat. Wir sind das größte privatwirtschaftlich organisierte IT-Personaldienstleistungsunternehmen in Deutschland und haben für jede Karrierestufe das passende Angebot – egal ob Sie an Vakanzen in agilen KMUs oder starken DAX-Konzernen interessiert sind.
And we do so with a unique concept: as a service provider with the flexibility of a staffing specialist, we create creative, scalable IT and SAP services, innovative solutions and smart sourcing models of all kinds – so that your company can achieve your goals and tap into new potential.
Deine Aufgaben: Beratung zu technischem und organisatorischem Einsatz eines lokalen HSM im Zusammenhang mit BYOK und Double Key Encryption in M365 Analyse der Voraussetzungen für Implementierung und Betrieb eines HSM Bewertung sinnvoller Anwendungsfälle für den Einsatz eines HSM im M365 Umfeld Grobe Kostenabschätzung für Anschaffung und laufenden Betrieb eines HSM Identifikation zusätzlicher technischer, organisatorischer und regulatorischer Aspekte Beratung zur Nutzung und Implementierung von Customer Key in M365 Unterstützung bei Planung, Konzeption und Einführung von Customer Key im Rahmen des M365 Rollouts Enge Abstimmung mit internen IT Verantwortlichen und Projektbeteiligten Erstellung von Entscheidungsgrundlagen und Handlungsempfehlungen Dein Profil: Mehrjährige Erfahrung im Bereich Microsoft 365 Security und Compliance Fundierte Kenntnisse zu BYOK, Double Key Encryption und Customer Key in M365 Erfahrung im Umgang mit Hardware Security Modulen sowie Key Management Konzepten Verständnis technischer und organisatorischer Anforderungen im öffentlichen Umfeld Erfahrung in Beratungsprojekten mit Konzeption, Entscheidungsfindung und Einführung Selbstständige, strukturierte Arbeitsweise und ausgeprägte Beratungskompetenz Rahmenparameter: Einsatzort: Remote Laufzeit: Ab sofort etwa 20-30 PT Auslastung: Nach Absprache Dein GECO-Ansprechpartner freut sich auf Deine Kontaktaufnahme und über die Zusendung Deiner aussagekräftigen Projekthistorie sowie Deiner Honorarvorstellung/Gehaltsvorstellung/Preisvorstellung.